Your privacy, handled with care.

Who we are

Terra Nova Digital Limited (“Terra Nova Digital”, “we”, “us”) is a digital marketing, design and AI agency based in Auckland, New Zealand. This policy explains how we handle personal information when you use terranovadigital.net or contact us. We follow the New Zealand Privacy Act 2020 and its Information Privacy Principles.

Our privacy contact is Karl Morfett, Founder: info@terranovadigital.net, +64 21 0285 2215.

What we collect

• Details you give us through our contact, audit, strategy call and scorecard forms: your name, email address, and anything else you choose to include, such as your phone number, company, website, country and message.
• Tool answers from the free SEO/AI check and AI marketing scorecard. These are worked out in your browser and only sent to us if you choose to submit them with the form.
• Emails and messages you send us directly.
• Basic technical information that any website receives, such as your IP address and browser type, which our hosting provider uses to deliver and protect the site.

We don’t use advertising or analytics tracking cookies on this website, and we don’t knowingly collect information from children.

How we use it

• To reply to your enquiry and provide the information or services you ask for.
• To review your scorecard or SEO/AI check results, if you send them to us.
• To send you a proposal, quote or follow-up about your enquiry.
• To keep records of client work and meet our legal and accounting obligations.

We only send marketing emails if you’ve agreed to receive them, and every one includes a way to unsubscribe, in line with the Unsolicited Electronic Messages Act 2007.

Who we share it with

We don’t sell or rent your personal information. We share it only with trusted service providers who help us run the website and our business, and only as needed:

• Web3Forms, which delivers form submissions to our inbox.
• Cloudflare, which hosts the website and protects it from attacks.
• Google Fonts, which serves the typefaces used on the site.
• Our email, file storage and CRM providers, and professional advisers such as our accountant, where needed.

We may also disclose information if the law requires it.

Overseas storage

Some of these providers store or process information outside New Zealand, including in the United States and Europe. Before sharing information overseas, we take reasonable steps to make sure it will be protected in a way that is comparable to the New Zealand Privacy Act, as required by Information Privacy Principle 12.

AI tools

We use AI tools in our work. We use business-grade services with data-training turned off where available, and we don’t put sensitive personal information into AI tools without your agreement. A person reviews AI-assisted work before it is used.

How we protect and keep it

We take reasonable steps to protect personal information from loss, misuse and unauthorised access, including secure (HTTPS) connections, access controls and reputable providers. We keep information only as long as we need it for the purposes above, or as the law requires (for example, seven years for financial records), then delete or anonymise it.

Your rights

Under the Privacy Act 2020 you can ask to see the personal information we hold about you, and ask us to correct it. To make a request, email info@terranovadigital.net. We’ll respond within 20 working days, and there’s no charge for most requests.

If you’re in the United Kingdom or European Union, you may also have rights under the UK GDPR or EU GDPR, such as asking us to delete your information or to stop using it for marketing.

Privacy breaches

If a privacy breach happens that is likely to cause serious harm, we will notify the people affected and the Office of the Privacy Commissioner as soon as practicable, as the Privacy Act requires.

Concerns and complaints

If you have a concern about how we’ve handled your information, please contact us first so we can put it right. If you’re not satisfied, you can complain to the Office of the Privacy Commissioner.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page. Last updated: 14 November 2026.